Welcome to our website. We hope you will find the site informative and useful. The following terms of use apply to all access to and use of this site.

Right to use site and content

No content, images or coding may be copied, downloaded, reposted, redistributed or altered without the express written permission from Dermalogica. Such use constitutes a direct violation of our international trademark and copyright rights, and may result in legal action.


Portions of our website make use of cookies, which are small files that are stored on your computer. These cookies are used only to manage the security and navigation process of the site. You may choose to block these cookies, but some portions of the site may not function correctly.

Content on or accessed through site

While we have tried to ensure the information on this site is current, accurate and complete, it does not guarantee such information will be current, accurate or complete when you access it. We only provide the information on, or accessed through this site, on an "as is" basis. You must make your own assessment of the suitability of the content and/or the services for your own purposes. You are solely responsible for the actions you take in reliance on the information in, or accessed through, this site. We may change the content and/or services described on the site at any time without prior notice. Users seeking to rely on or verify any content and/or services contained on this site should contact us via the Contact Us page listed on this website.

All liability excluded

To the extent permitted by law:

• all warranties, representations and guarantees (whether express, implied or statutory) are excluded, including without limit, suitability, fitness for purpose, accuracy or completeness of this site or the information in or products accessed through it; and

• we will not be liable for any damage, loss or expenses, or indirect losses or consequential damages of any kind, suffered or incurred by you in connection with your access to or use of this site or the information in or products accessed through it.

If the New Zealand Consumer Guarantees Act 1993 applies, you may have rights or remedies which are not excluded nor limited by the above. If you are using this site or its content for business purposes, the above exclusions and limits will apply and the New Zealand Consumer Guarantees Act 1993 will not apply. We will take action to correct any error or inaccuracy which is brought to its attention, within a reasonable time.

Jurisdiction and governing law

This site and content has been prepared in accordance with the requirements of New Zealand law. These terms and any matters or disputes connected with this site will solely and exclusively be governed by New Zealand laws and will be dealt with exclusively by New Zealand courts.

Third party materials

This site contains links to third party websites. These are not controlled by us. They are provided for your convenience only. Please note that we do not check, nor necessarily endorses, approves or agrees with, the third party websites it links to. Third party websites will likely have their own restrictions on how you may use the content on those websites and what responsibility the website provider will accept in relation to the content. You should ensure you read and comply with these.

Privacy Statement

We collect, retain and update personal information about you which you provide both:

• directly, for example, by you sending us an email enquiring about information on Dermalogica services or events, or to go on mailing lists; and

• indirectly through your use of this site and the services and functionality offered through it.

We intend to use this information for purposes connected with:

• providing, monitoring and marketing existing and future goods and services and related products

• keeping you informed of developments or opportunities in areas or activities you have previously been interested in or we believe you may be interested in.

• enabling us to satisfy itself as to the credit worthiness of customers.

We intend to provide overall statistics about users, site use, demand for relevant products, services, facilities and information, traffic patterns, and related site information to reputable third parties. These statistics will not include any information which personally identifies you. You are entitled to access and correct the personal information we hold about you at any time. You can request to be removed from any mailing list or similar service by emailing Unsubscribe. Your rights of removal may be subject to any additional terms which apply to the relevant list or service.

Shopping Security

We have taken every precaution to ensure your online shopping experience is enjoyable and secure.

We protect your credit and personal details using Secure Socket Layer (SSL) encryption technology so that if anyone should try to intercept it, all details are unreadable. We also recommend as good internet practise to close your browser when you have completed your online shopping.

All credit card data is passed to our Gateway provider, Direct Payment Solutions / Payment Express (DPS) using an SSL PX Post connection. Your transaction will be processed using an ANZ Merchant facility. Full details of the DPS Privacy Policy can be found here.

We do not store or retain complete credit card details on our website, database or any communications associated with the website.

Intellectual Property rights

All intellectual property on this site, including without limit, the text, graphics and copyright works is owned by us (or the relevant content supplier). We are the exclusive owner of all rights in the compilation, design and layout of this site.


All prices are quoted in New Zealand dollars on the website and in any other correspondence. Trade pricing excludes GST and consumer pricing includes GST.

Prices may be adjusted for any reason, and may vary at any time.


Orders will be delivered freight free. Orders will be sent out within one working day of placement. Shipping times vary based on customers area. We use Courierpost for all orders. Please contact us via the Contact Us page for tracking of your order.

Delivery is only available within New Zealand.

Refund Policy

Please contact us if you are for any reason not satisfied with your purchases. We want to put it right! Visit the Contact Us page on this website to get in touch with us or visit us in our store to discuss.


We understand that sometimes things change and there may be a need to reschedule your appointment. However, clients who do not turn up for their appointment or cancel at the last minute affect us greatly, and for this reason we have implemented a cancellation policy. A 30% booking fee will be charged should you not give notice of your cancellation 24-hours or more before your booked appointment. We hope you understand the value of our time and the necessity to ask for as much notice as possible for a cancellation. If you aren't able to give us 24-hours notice and have to cancel your appointment at short notice, you have 2 options:

  • Send a friend or family member in your place
  • Pay a cancellation fee of 30%. This fee will need to be paid before we can make any future appointments with you.

To confirm your online booking you must store a payment card on file. It’s completely safe and secure and your card will only ever be charged if you miss your appointment in line with our cancellation policy above.

Contact Details

Please visit the Contact Us page for all of our contact details. 


Policy Changes

We reserve the right to modify this policy at any time, without prior notice. The most recent policy in effect will be posted at the site