At Skintopia, we take great care in curating effective, results-driven skincare. Due to the nature of these products and hygiene considerations, we do not offer returns or refunds for change of mind. If you believe your product is faulty, not fit for purpose, or has caused an adverse reaction, please contact our team so we can assess and resolve this for you in line with your rights under the Consumer Guarantees Act.
If you believe your product is faulty or has caused a reaction, please contact us at hello@skintopia.co.nz with:
- Your order number
- Details of the issue
- Supporting images where applicable
Our team will review your request and advise on the appropriate next steps. Please do not send products back without contacting us first.