How far in advance do I need to book my treatment?
We suggest booking at least 2-3 weeks in advance to be likely to secure the booking time that suits you.
When should I arrive for my appointment?
We ask you to arrive 10 minutes before your first appointment to allow time for filling in a consultation form. For subsequent appointments please arrive 5 minutes before your appointment time so that you are able to unwind before your treatment.
What if I need to cancel or change my appointment?
Should you need to cancel your treatment this is no problem. Please contact us 24 hours or more before your appointment and we will happily cancel or reschedule for you. We understand that sometimes no matter how much you might be looking forward to your treatment, things change. Sickness, work & family commitments can all get in the way. If a crisis occurs we will completely understand that you need to reschedule and will do everything to accommodate. However, clients who just don't turn up, or cancel at the last minute affect us greatly and for this reason we have implemented a booking fee and cancellation policy. A 30% booking fee will be charged should you not give notice of your cancellation 24 hours or more before your booked appointment. We hope you understand the value of our time and the necessity to ask for as much notice as possible for a cancellation.
What happens if I'm running late for my appointment?
If you arrive late to your appointment, your treatment will still end at it's scheduled time, so as not to keep subsequent clients waiting. If your therapist believes that your treatment will not be able to be completed in the shortened time frame then they will suggest that you reschedule your treatment.